These are some of the most common questions we hear about billing. Our online billing FAQ is located here. 

Will you bill my insurance?

Adena Health System will bill your insurance(s) for the charges associated with your account(s).

Depending on the type of services provided to you on your visit, you may receive an additional bill from any one of the following providers of care. This list in an example and not inclusive. Please contact them directly for bill inquires:

Chillicothe Anesthesia 

Adena Radiology 

Ross Emergency Group PC, Inc. 



Your physician may also be sending a bill for services provided. Please contact your physician’s office with questions.

If there has been a change to your insurance from what was listed on your statement, please call the customer service phone number on your statement.

When will I receive a bill?

After the insurance company processes a claim and determines any patient responsibility, you will be billed.  Normally, you should expect to receive a billing statement 45–60 days after your visit. The amount due should align with the explanation of benefits (EOB) that one would receive from the insurance carrier. The billing statement will show:

  • The cost of service
  • How much you owe
  • When your payment is due

You may receive more than one billing statement from us until all charges are paid.

How do I request an itemized statement?

You may request an itemized statement by calling our customer service department at 855-275-7408.

Will you bill my secondary insurance?

Yes, Adena Health System will bill your secondary insurance as a service to you.  Please ensure the hospital has your up-to-date insurance including secondary insurances.

After a primary insurance claim is processed, Adena Health System will bill a secondary insurance for any balance remaining from the primary insurer. Any balance remaining after a secondary claims has been processed will be billed to you. Please keep all of the payment information you receive from your primary insurance company. If Adena Health System is unsuccessful in collecting payment from your secondary insurance, you will need the primary payment information when you contact them.

What are your business hours?

Our onsite Customer Service representatives are available:

Mon.–Fri., 8:30 a.m.–4:00 p.m. at 4439 State Route 159, Suite 240 Chillicothe, OH 45601

Our Customer Service phone representatives are available: 

Mon.–Thurs., 8 a.m.–5:30 p.m.
Fri., 8 a.m.–5:30 p.m.

Where is the Customer Service Office located?

4439 State Route 159, Suite 240
Chillicothe, OH 45601

Where do I send my payment?

Payments can be made via text notification, on the Adena website, or by calling the Customer Service department.

Is financial assistance available?

Yes, Adena Health System offers a variety of financial assistance programs. Please contact Customer Service at 855-275-7408.

Do you accept my insurance?

Adena Health System accepts many insurance plans. Please contact your insurance company if you are unsure of your coverage.

What types of payments are accepted?

We accept MasterCard, Discover, and Visa. We also accept personal checks and money orders. Cash payments are accepted at our Customer Service office.

Why can’t I see a balance due when I log in yo to pay my Adena Medical Group physician bill?

The current Adena website doesn’t offer that capability. If you have an account, you can log in here to see your current Adena Medical Group balance. 

Billing Frequently Asked Questions