Can I pay my bills from multiple bank accounts?

Yes, although you will be required to make multiple transactions.

Who do I contact if I have questions or need help?

Please call the Customer Service number listed on your statement.

Is there a fee for this service?

No, there are no fees for this service. Fees for insufficient funding will apply depending on your agreement with your financial institution. 

How long will it take to post to my account?

Credit card transactions will typically take 3-5 business days. Electronic check (ACH) transactions will take 5-7 business days.

When will the transaction show up in bank account?

Please check directly with your financial institution.

Are there accounts I can’t pay online?

Yes. These accounts can’t be paid with online bill pay:

Adena Occupational Health - occupational claims

Team Health – emergency room physician claims (at Adena Greenfield Medical Center and Adena Pike Medical Center) 

Online Bill Pay Frequently Asked Questions