Utilities assistance resources

There are various programs to assist with utilities in our region. Please note, many of these programs are one-time options or have a waiting period before additional assistance can be requested. 

In Ohio, the Public Utilities Commission regulates utilities. They also oversee several assistance programs that may also help and are not as well-known. For example, during the winter months, they oversee the Special Reconnect Order Program where those who qualify pay a minimum amount to have their "heat" source restored. For a list of all utility assistance programs regulated by PUCO, click here. 

HEAP (all counties)

Ohio has a program to assist residents with utility costs. Given rising costs this year, this program may be needed by some patients more this year than in the past.

The Home Energy Assistance Program (HEAP) is seasonal, with two assistance opportunities during the year. The Winter Crisis Program is from November 1 - March 31. The Summer Crisis Program is July 1- September 30. The current application is available for download here or at area libraries, Job and Family Services or Community Action Providers. The HEAP income tool can be used determine potential eligibility. 

To be eligible, residents must meet the income guidelines and one of the following criteria:

  • Households have an elderly member (at least 60+ years old).
  • Individuals whose illness has been determined as "chronic" by a physcian. Typically, respiratory conditions (COPD, Asthma, etc.) are considered first with Summer HEAP. 
  • Individuals with a disconnection, termination, or transfer of services.
  • Individuals with a COVID 19 diagnosis.

When going to the HEAP evaluation, it is important to bring all the required information or the application will not be started and the appointment will be rescheduled. For most counties in our area, the following items are needed at the appointment:

  • 30 Days Proof of Household Income
  • Social Security Cards for ALL household members 
  • Current electric bill
  • Current Natural Gas Bill**
  • Fuel Oil/Propane Account Number**
  • Wood Vendor Information**
  • Photo Identification

**Utility information is only required if home uses a heat source other than electric.

For assistance, an individual needs to schedule an appointment with Community Action in the county of residence. The contact information for HEAP appointments in our area is:

Utility Assistance by County

Utility assistance does vary. Please select the county for which you are needing support options. Please also remember HEAP is another resource available to those who qualify.

Fayette County
Community Action Commission of Fayette County - limited support available for rent and/or utilities - (740) 335-7282

Highland County
Highland Community Action Organization - 937-393-3458

Jackson County
Jackson-Vinton Community Action - 740-384-3722 or 1-800-686-4339

Pickaway County
Pickaway County Community Action - 740-477-1655

Pike County
Community Action of Pike County - provides some rent, mortgage and/or utility assistance when funds available. Must make an appointment by calling the Housing Team at 216-710-6539, Monday through Thursday between 8:30 am and 4:30 pm

Ross County
Assistance House - Services are by appointment only - 740-774-3560
Ross County Community Action - 740-702-7222
Ross County Health District PATHWAYS Hub - will not provide direct rent/utility assistance, but will assist in connecting to programs. Referral needed.
Salvation Army -  (740) 774-2760

Vinton County
Jackson-Vinton Community Action - 740-384-3722 or 1-800-686-4339