Billing and Insurance
Helping you better understand billing.
We know that paying for care is the last thing you want to think about. Our goal is to make billing simple and understandable so you can focus on your health.
Upon your arrival to Adena Health System, you’ll be greeted by a Patient Intake representative. The representative will collect pertinent demographic and insurance information from you for clinical and billing purposes. Please have the following items available:
- All active insurance cards
- A picture ID
- Physician Orders
- A list of current medications (if visiting the Emergency Room or Urgent Care)
Please be sure to follow pre-procedure instructions given to you by your physician or the instructions contained on the physician order. This will help to prevent unnecessary delays in your treatment.
You can now use the Price Transparency Tool or call 740-779-8430 for an estimate on what health services will cost out-of-pocket. The tool enables patients to self-generate accurate out-of-pocket expense estimates whether you are insured or uninsured.
The information provided in the “Standard Charges” file is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. Certain items on a chargemaster may vary on supply costs. Therefore, it is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket.
About Your Hospital Bill
Due to the COVID19 Pandemic and to limit physical contact while maintaining social distancing, the business office will be closed for patient walk-up or drive-thru services until further notice. To make payments, patients can use the web portal available on the Adena website, by calling 855-275-7408 or mailing payments to the address listed on the statement. Additionally, patients should call 855-275-7408 if they have any billing questions.
The following payment options are available to help you pay the part of your bill not covered by your insurance:
- Pay your bill in full by cash, check, or credit card (MasterCard, Visa, Discover). Credit card payment is accepted by phone, mail or in person.
- Arrange an interest-free payment plan through our Customer Service department. For details, please refer to our Fiancial Aid Policy.