Billing and Insurance

Helping you better understand billing.

We know that paying for care is the last thing you want to think about. Our goal is to make billing simple and understandable so you can focus on your health.

Upon your arrival to Adena Health System, you’ll be greeted by a Patient Intake representative. The representative will collect pertinent demographic and insurance information from you for clinical and billing purposes. Please have the following items available:

  • All active insurance cards
  • A picture ID
  • Physician Orders
  • A list of current medications (if visiting the Emergency Room or Urgent Care)

Please be sure to follow pre-procedure instructions given to you by your physician or the instructions contained on the physician order. This will help to prevent unnecessary delays in your treatment.

Hospital Pricing

Standard Charges

The information provided in the “Standard Charges” file is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. CERTAIN ITEMS ON A CHARGEMASTER MAY VARY ON SUPPLY COSTS. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket.

About Your Hospital Bill

Our Business Office is open for your convenience Monday through Friday from 8:30 a.m. to 4:00 p.m. You can reach us by telephone at 740-779-4400 or toll free 877-771-7030. Please bring a photo I.D. when paying your bill in person.

The following payment options are available to help you pay the part of your bill not covered by your insurance:

  • Pay your bill in full by cash, check, or credit card (MasterCard, Visa, Discover). Credit card payment is accepted by phone, mail or in person.
  • Arrange an interest-free payment plan through our Customer Service department. For details, please refer to our Fiancial Aid Policy.