A key component of delivering outstanding customer service is listening to what customers have to say, and using that feedback to improve service. Over the past several months, hundreds of community members have shared their opinions by becoming members of Adena’s Customer Opinion Panel.
“The opinions of our patients (and staff) are paramount in Adena’s strategy and decision-making process,” says Ty McBee, system director of business development. “Participating in our Customer Opinion Panel is a great opportunity to have your voice heard, and allow us to build the information that we receive into our operations.”
Word of mouth from people who have used Adena’s services has a tremendous impact on assessing their quality and value. It also helps us in developing future strategy. For example, current participants are helping us better understand why people in our region choose to go to Columbus or other metropolitan areas for care. This information reminds us of the need to continually update our communities of the service and quality that exist here at Adena.
If you are interested in participating in the Customer Opinion Panel, visit our consumer panel page. There is a minimal time commitment of 10 to 15 minutes, once or twice a month, and all interactions are conducted online. Once registered and verified, participants will be eligible to win prizes.