Patient & Visitor Information
Every patient of the Adena Health System has the right to expect safe, high-quality care at all times.
Every patient of the Adena Health System has the right to expect safe, high-quality care at all times. In order to provide the safest care possible, health-care providers and patients must work together as a team. By staying true to this belief, Adena has been recognized nationally for our patient safety initiatives.
We also are a strong supporter of the Speak Up campaign, which urges patients to speak up if there are questions or concerns with the care they or loved ones are receiving.
We want you to be aware of your rights as a patient under Adena Health System’s policy and federal and state laws.
Adena Health System cares about and respects your right to determine the course of your treatment. We want you to be aware of your rights as a patient under Adena Health System’s policy and federal and state laws. You have the right to:
- Necessary treatment regardless of race, color, national origin, religion, sex, gender identity, sexual orientation, disability or source of payment.
- Be treated with respect. This includes respect for religious and cultural beliefs, and emotional needs.
- Accept or refuse medical treatment to the extent permitted by law. You have the right to expect that we will do everything possible to control your pain, regardless of whether you accept or refuse recommended treatment.
- Have us explain things to you in a way you can understand so that you can make informed decisions about your care. This includes your condition, likelihood of recovery, procedures that may be done, risks, benefits and side effects of those procedures and any medically reasonable alternatives. This also includes a foreign language or sign-language interpreter for you or your caregiver at no cost.
- Expect us to perform any testing or medical procedures in the safest possible manner.
- A safe environment that is free from any concerns of harassment or abuse, humiliation, neglect and/or financial or other exploitation.
- Not be restricted in your movements unless medically indicated. You have the right to expect us to follow the strictest guidelines for the use of restraints and seclusion.
- Be informed (or have your support person informed where appropriate) of your visitation rights and hours, including any clinical restriction or limitation on these rights. This means that you have a right to privacy and may have visitors whom you choose, including a domestic partner (including same-sex domestic partner), another family member, or a friend; and you have the right to refuse to see any visitor that you designate.
- Ensure that all your visitors enjoy full and equal visitation privileges consistent with your preferences; whether they are related to you or not. This means that Adena Health System will not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
- Confidentiality of your treatment, diagnosis, and medical records unless you give us authorization or as otherwise allowed by law. You have the right to ask us not to reveal that you are a patient of Adena Health System.
- Be involved in all aspects of your care, including the right to request second opinions and/or to consult with other physicians at your own expense.
- Know the name of the person who is caring for you and his/her professional status. You have the right to know who is responsible for ordering and performing a procedure or treatment for you.
- Access protective services, e.g., guardianship and advocacy groups or Adult/Child Protective Services.
- Be informed of and participate in (or not participate in) any educational, public health, or clinical research or other experimental project if these affect your care or treatment.
- Transfer to another facility at your request or with your consent after receiving an explanation of the need for transfer and alternatives to the transfer, if the receiving facility agrees.
- Prepare advance directives, such as Living Will or a Durable Power of Attorney for Health Care. Upon request, Adena Health System can provide assistance with the completion of these documents.
A patient (i) who is unable to understand and/or make decisions regarding his or her care; (ii) who cannot communicate his or her wishes; or (iii) who is under the legal age of 18 and is not otherwise emancipated, has the right to have decisions made on his or her behalf by his or her parent/ guardian, next of kin, or legally authorized representative.
If you have any questions or complaints about any services provided by Adena Health System, we encourage you to talk with your doctor, nurse, or the manager of the department or office where you are receiving services.
If the issue is not resolved to your satisfaction, please call our Patient Comment line at 740-779-7364 or 1-877-779-7364. Please be assured that bringing your issue to our attention will not result in any form of retaliation or barrier to receiving services. You also have the right to write the Ohio Department of Health, PCSU, at 246 North High Street, 3rd Floor, Columbus, OH 43215, or by telephone at 1-800-342-0553, from 8:00 am to 5:00 p.m., Monday through Friday.
Patient Belongings and Valuables
Patients and visitors are responsible for all belongings.
Adena Greenfield Medical Center is not responsible for replacing lost or misplaced items. We recommend you bring only essential items to the hospital and offer the following tips to help keep your personal items secure:
Please bring only personal items that you will need during your hospital stay such as a robe or reading material. In addition, a complete medication listing is always helpful for your caregivers. Please note that the hospital is not responsible for personal items that are lost. Items such as jewelry, electronic devices or valuable items such as large amounts of cash, wallets or purses, are best left with a family member or friend.
If family members are not present, valuable items should be given to the nursing staff to be secured in a valuables envelope and locked in the safe. They are not to be kept at the bedside. A receipt is placed on the chart for the valuables locked in the safe. To retrieve valuables, the patient will request through the patient care provider who will contact Security to retrieve the valuables. The secured bag is opened in the presence of the patient and the valuables are matched to the contents list. The receiver of the property signs the Security Valuables Sheet.
Any electrical equipment brought from home, including hair dryers and electric razors, must pass a safety inspection.
Bring a current list of medications the patient is taking to the hospital. This includes herbal and over-the-counter medications as well as prescription medications. If a list is not available, bring in the medication containers for the staff to create a current medication list. The containers can then be taken home by a family member or friend. If medications are unable to be sent home, they may be stored by the pharmacy until discharge. At this time they will be retrieved from the pharmacy. Medications brought from home are not to be stored at the bedside.
Inpatient rehabilitation patients should bring three or four comfortable, loose-fitting outfits since you’ll be active in an exercise program. All garments must be “wash and wear,” as clothing is washed every evening on the rehab unit and returned to your room in the morning. Please put your initials on your belongings in case they are misplaced. (If families wish to do the laundry, clothes needing to be cleaned will be placed in a bag and put in the bottom of the closet.) If additional clothing or personal items are brought in after admission, please report these items to the nursing staff so they can be added to your list of personal items.
Please also bring any special equipment you are using at home, such as a wheelchair, walker, cane or brace, immobilizer, incentive spirometer or abduction pillows.
Unless placed in our possession for safekeeping, Adena Greenfield Medical Center does not replace lost items. We will be happy to check our lost and found for your items. If you are/were an inpatient, please call the unit that is/was responsible for your care. If you are/were an outpatient, please speak with the practice manager of the outpatient unit.
While You're Here
Along with state-of-the-art medical care, we go out of our way to make sure you have a comfortable and convenient visit with us.
Food and Nutrition
Good nutrition is a cornerstone to maintaining good health and recovering from illness. As a patient, your diet depends on your medical condition and may change throughout your stay. From the regular heart-healthy diet to meals meant to control blood sugar for diabetics, any diet can be adjusted based on patient preferences for texture or liquid consistencies.
Meals are served at the following times:
Breakfast: 8 a.m. – 9:30 a.m.
Lunch: 11 a.m. – 1:30 p.m.
Dinner: 5 p.m. – 6:30 p.m.
A pantry is available on every unit that has small snacks and beverages. Please let staff know if there is something you would like to eat between meals.
Guest trays for families are also always available. For a nominal fee, the guest tray will be delivered with the patient trays.
The Adena Greenfield Medical Center Cafeteria offers a wide variety of items including soup, salad, main dishes, special features and desserts. The menu varies on a daily basis and we post nutritional information on many of our heart healthy options.
Cafeteria Hours are 4:30 a.m. to 6:30 p.m. weekdays, 6:30 a.m. to 6:30 p.m. weekends.
Hot Meal Service
Breakfast: 4:30 a.m. to 10 a.m. weekdays, 6:30 a.m. to 10 a.m. weekends
Lunch: 11 a.m. to 2 p.m.
Dinner: 4 p.m. to 6:30 p.m.
Vending machines are located near the Emergency Department and are accessible 24 hours a day.
Outpatient Medical Nutrition Therapy
Adena provide nutrition counseling to for people who need advice on how to best manage their diets for diabetes, cardiac disease, eating disorders, renal disease, cancer, malnutrition or sports nutrition. To schedule an appointment for nutrition therapy at Adena’s Greenfield campus, call 740-779-7711. Appointments also are available at Adena’s main campus, Jackson, and Waverly.
If you would like a visit from your pastor, tell a member of your health-care team during your stay and we will contact him or her for you. You also can request a visit from the Hospital Chaplain by asking your health-care team. An on-call Chaplain can be reached after hours.
Wi-Fi is provided in all public areas and patient rooms. The hospital is unable to make any changes on personal laptops or computers for access. This is the responsibility of the patient or visitor.
Adena Greenfield Medical Center and the rest of the Adena Health System are smoke-free facilities. Smoking is not permitted anywhere inside or on the property of any Adena Health System facility. If you are a smoker and would like information about quitting, please ask a member of your health-care team or call the Ohio Tobacco Quit Line at 1-800-QUIT-NOW (784-8669) for free and confidential advice.
Questions or Complaints
If you have a question or complaint about any part of your care or hospitalization, please talk with your nurse, doctor or the manager of the department where you are receiving services. If the issue is not resolved to your satisfaction, you have the right to contact the Patient Advocate at 740-779-7364 or toll-free at 1-877-779-7364.
You also have the right to contact:
Ohio Department of Health, Division of Quality Assurance, Complaint Division, 246 North High Street, 3rd Floor, Columbus, OH 432151-800-342-0553, 8 a.m. until 5 p.m., Monday through Friday.
Safety measures at Adena Greenfield Medical Center
In an effort to keep you and your loved ones safer, a number of security measures have been introduced at the Adena Greenfield Medical Center to improve patient and visitor safety, as well as employee safety. These actions are similar to measures taken by other hospitals and health systems.
Visiting hours are 8 a.m. to 8 p.m. seven days a week for rehab patient visitors. We encourage caregivers and family members to observe patients while in the therapy gym, as long as it does not interfere with treatment. We feel this helps the family to understand the rehab process and the patient’s progress, and allows for support and encouragement. If you have questions about visiting during a therapy session, feel free to ask a therapy staff member for assistance.
If the patient has a large number of visitors, he/she is encouraged to take them to the patient dining/activity room to visit. Children are permitted as long as they are free of infections and accompanied by a responsible adult. Visitors age 12 and under are asked to visit with the patient in the rehab dining room or rehab gym.
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