Patient & Visitor Information

We know that time with family is essential to healing. That’s why we create a comfortable environment and strongly encourage families to visit patients.

Patient Safety

Every patient of the Adena Pike Medical Center and Adena Health System has the right to expect safe, high quality care at all times.

In order to provide the safest care possible, health care providers and patients must work together as a team. By staying true to this belief, Adena has been recognized nationally for our patient safety initiatives.

We are strong supporters of the Speak Up campaign, which urges patients to speak up if there are questions or concerns regarding the care they or a loved one are receiving.

Patient Rights

We want you to be aware of your rights as a patient under Adena Health System’s policy and Federal and State law.

Adena Health System cares about and respects your right to determine the course of your treatment. We want you to be aware of your rights as a patient under Adena Health System’s policy and Federal and State law. You have the right to:

  • Necessary treatment regardless of race, color, national origin, religion, sex, gender identity, sexual orientation, disability or source of payment.
  • Be treated with respect. This includes, respect for religious and cultural beliefs, as well as,  emotional needs.
  • Accept or refuse medical treatment to the extent permitted by law. You have the right to expect that we will do everything possible to control your pain, regardless of whether you accept or refuse recommended treatment.
  • Have us explain your status in a way you that enables you to make the most informed decisions concerning your care. This includes your condition, likelihood of recovery, possible procedures, risks, benefits and side effects of those procedures and any medically reasonable alternatives. This also includes a foreign language or sign-language interpreter for you or your caregiver at no cost.
  • Expect us to perform any testing or medical procedures in the safest possible manner.
  • A safe environment that is free of harassment or abuse, humiliation, neglect and/or financial or other exploitation.
  • Not be restricted in your movements unless medically indicated. You have the right to expect us to follow the strictest guidelines for the use of restraints and seclusion.
  • Be informed (or have your support person informed where appropriate) of your visitation rights and hours, including any clinical restriction or limitation on these rights. This means that you have a right to privacy and may have visitors whom you choose, including a domestic partner (including same-sex domestic partner), another family member, or a friend; and you have the right to refuse to see any visitor that you designate.
  • Ensure that all your visitors enjoy full and equal visitation privileges consistent with your preferences; whether they are related to you or not. This means that Adena Health System will not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
  • Confidentiality of your treatment, diagnosis, and medical records unless you give us authorization or as otherwise allowed by law. You have the right to ask us not to reveal that you are a patient of Adena Health System.
  • Be involved in all aspects of your care, including the right to request second opinions and/or to consult with other physicians at your own expense.
  • Know the name of the person who is caring for you and his/her professional status. You have the right to know who is responsible for ordering and performing a procedure or treatment for you.
  • Access protective services, e.g., guardianship and advocacy groups or Adult/Child Protective Services.
  • Be informed of and participate in (or not participate in) any educational, public health, or clinical research or other experimental project if these affect your care or treatment.
  • Transfer to another facility at your request or with your consent after receiving an explanation of the need for transfer and alternatives to the transfer, if the receiving facility agrees.
  • Prepare advance directives, such as Living Will or a Durable Power of Attorney for Health Care. Upon request, Adena Health System can provide assistance with the completion of these documents.

A patient (i) who is unable to understand and/or make decisions regarding his or her care; (ii) who cannot communicate his or her wishes; or (iii) who is under the legal age of 18 and is not otherwise emancipated, has the right to have decisions made on the patient’s behalf by his or her parent/ guardian, next of kin, or legally authorized representative.

If you have any questions or complaints concerning services provided by Adena Health System, we encourage you to speak with your physician, nurse, or manager of the department or office where you are receiving services.

If the issue is not resolved to your satisfaction, please call our Patient Comment line at 740-779-7364 or 1-877-779-7364. Please be assured that bringing your issue to our attention will not result in any form of retaliation or barrier to receiving services. You also have the right to write the Ohio Department of Health, PCSU, at 246 North High Street, 3rd Floor, Columbus, OH 43215, or by telephone at 1-800-342-0553, from 8:00 am to 5:00 p.m., Monday through Friday.

Patient Belongings and Valuables

Patients and visitors are responsible for all belongings.

Please only bring personal items that you will need during your hospital stay such as a robe or reading material. In addition, a complete medication listing is always helpful for your caregivers. Please note that Adena Pike Medical Center is not responsible for replacing lost or misplaced personal items. Items such as jewelry, electronic devices or valuable items such as large amounts of cash, wallets or purses, are best left with a family member or friend. We recommend you bring only essential items to the hospital and offer the following tips to help keep your personal items secure:

Clothing

Storage space in patient rooms is limited. A robe and slippers are necessary for all patients. Hospital gowns are provided. We suggest that clothing worn to the hospital be sent home with family/friends and have appropriate clothing brought to the hospital shortly before patient discharge.

Denture Care

Patients are asked if they wear dentures or bridges and if so, a staff member will provide a denture cup to store them in when not in use. The cup will be labeled with the patient’s name. Please avoid placing dentures on a meal tray, under a pillow, on the sheets or in any concealed place where they may be lost or accidentally thrown out.

Hearing Aids

Hearing aids should be kept in the original case provided upon purchase. If the original case is not available, nursing staff will provide a container labeled with patient name to store the hearing aids when not in use. Do not leave hearing aids unprotected on the bedside or over-bed table.

Eyeglasses/Contact lenses

Glasses and contact lenses are best secured in a case with patient name on it when not in use. To prevent loss or damage to eyeglasses during hospitalization, patients are asked not to leave them unprotected on the bedside table, in a robe pocket or on the bed.

Wheelchairs, Walkers, Canes

Please put your name on all necessary items that are brought to the hospital including wheelchairs, walkers, and canes.

Medications

Bring a current list of medications the patient is taking to the hospital. This includes herbal and over the counter medications as well as prescription medications. If a list is not available, bring in medication containers for the staff to create a current medication list; containers may then be taken home by a family member or friend. If medications are unable to be sent home, they may be stored by the pharmacy until discharge. At this time they will be retrieved from the pharmacy. Medications brought from home are not to be stored at the bedside.

Valuables

Please leave all valuables at home or send them home with a family member or friend upon admission to the hospital; this includes cash, checkbooks, credit cards, jewelry and other items deemed to be of value, wallet, purse, cell phone, laptop computers, e-readers, i-Pads, etc., or any other item that would be considered a loss if misplaced. Patients move about during a hospital admission for testing, procedures and treatments or from one inpatient unit to another due to their medical condition. If family members are not present, valuable items should be given to the nursing staff to be secured in a valuables envelope. They are not to be kept at the bedside. A receipt is placed on the chart for the valuables received. To retrieve valuables, the patient will request through the patient care provider who will arrange for retrieval of the valuables. The secured bag is opened in the presence of the patient and the valuables are matched to the contents listings. The receiver of the valuables signs the Valuables Sheet.

Lost Items

Unless placed in our possession for safekeeping, Adena Pike Medical Center does not replace lost items. We will be happy to check our lost and found for your items. If you are/were an inpatient, please call the unit that is/was responsible for your care. If you are/were an outpatient, please speak with the manager of the outpatient unit.

While You are Here

Along with state-of-the-art medical care, we go out of our way to make sure you have a comfortable and convenient visit with us.

Food and Nutrition

Good nutrition is the cornerstone to maintaining good health and recovering from illness. As a patient, your diet depends on your medical condition and may change throughout your stay. From the regular heart-healthy diet to meals meant to control blood sugar for diabetics, any diet can be adjusted based on patient preferences for texture or liquid consistencies.

APMC food services are provided by the staff of the Adena Pike Dietary Department who take time to interview each patient upon arrival to determine food preferences and provide a wide variety of selections to meet each individual’s dietary needs and restrictions.

Our Cafeteria

For visitors, the APMC cafeteria is open from 11:30 a.m. to 1 p.m. daily for lunch, and again from 5 - 6 p.m., Monday through Friday for dinner. The APMC snack bar and gift shop is also conveniently open from 9 a.m. to 4 p.m. Monday through Friday, and serves an assortment of beverages, candy, chips, pretzels, and sandwiches.

Outpatient Medical Nutrition Therapy

Adena advocates prevention through nutrition therapy. We provide this service for patients who need advice on how to best manage their diets for diabetes, cardiac disease, eating disorder, renal disease, cancer, malnutrition or sports nutrition. To schedule an appointment for nutrition therapy at Adena’s Waverly campus, call 740-779-7711.

Smoking

Adena Pike Medical Center and the rest of the Adena Health System are smoke-free. Smoking is not permitted anywhere inside or on the property of any Adena Health System facility. If you are a smoker and would like information about quitting please ask a member of your healthcare team or call the Ohio Tobacco Quit Line at 1-800-QUIT-NOW (784-8669) for free and confidential advice.

Mail Services

Incoming patient mail is delivered daily to patients. If a patient is discharged, the mail is forwarded to their home address. If patients wish to send mail, their nurse or PCA can place the mail (if stamped) in the unit's out box and it will be delivered to the mailroom by Hospital staff.

Interpreter Services

Adena Pike Medical Center can provide interpretive services for patients with limited English proficiency. Our interpreters can facilitate communication with healthcare providers through most foreign languages and American sign language. If these services are needed for scheduled visits, please notify us at least 48 hours in advance.

Pastoral Care

If you would like a visit from your pastor, tell a member of your healthcare team during your stay and we will contact him or her for you. You can also request a visit from the Hospital Chaplain by asking your healthcare team. An on-call Chaplain can also be reached after hours.

Internet/Computer Policies

Wi-Fi is provided in all public areas and patient rooms. The hospital is unable to make any changes on personal laptops or computers for access. This is the responsibility of the patient or visitor.

Patient Telephone

Patients may make outgoing calls at anytime. Just notify someone on your healthcare team if you need help making the call. There is no charge for local calls.

Gift Shop

The Gift Shop is available to patients, families, visitors and staff and offers a variety of gift items, reading materials and snacks. 

ATM

A Homeland Credit Union ATM is located in the Lobby/Gift Shop areas to the right of the Main Entrance.

Questions or Complaints

If you have a question or complaint about any part of your care or hospitalization, please speak with your nurse, physician or manager of the department where you are receiving services. If the issue is not resolved to your satisfaction, you have the right to contact the Patient Advocate at 740-779-7364 or toll-free at 1-877-779-7364.

You also have the right to contact:

Ohio Department of Health, Division of Quality Assurance, Complaint Division, 246 N. High Street, 3rd Floor, Columbus, OH 432151-800-342-0553, 8 a.m. - 5 p.m., Monday through Friday.

Visitor Access

In an effort to keep you and your loved ones safer, a number of security measures have been introduced at the Adena Pike Medical Center to improve patient and visitor safety, as well as employee safety. These actions are similar to measures taken by other hospitals and health systems.

Regular visiting hours begin at 8 a.m. and end at 8 p.m. Please ask the nursing supervisor in charge about any visitor limitations. We request that visiting by children be limited to ages 16 and older. In special circumstances, younger children may be permitted to visit.

Billing

We know that paying for care is the last thing you want to think about. Our goal is to make billing as simple and understandable as possible so you can focus on your health.

Upon your arrival to Adena Pike Medical Center, you’ll be greeted by a Patient Intake representative. The representative will collect pertinent demographic and insurance information from you for clinical and billing purposes. Please have the following items available:

  • All active insurance cards
  • Physician Orders *
  • A list of current medications (if visiting the Emergency Room or Urgent Care)

Please be sure to follow pre-procedure instructions given to you by your physician or the instructions contained on the physician order. This will help to prevent unnecessary delays in your treatment. 

Providers

Browse our medical staff, read bios and watch videos to find a doctor that best fits you and your family.