While You're Here
Along with state-of-the-art medical care, we go out of our way to make sure you have a comfortable and convenient visit with us.
Food and Nutrition
Good nutrition is the cornerstone to maintaining good health and recovering from illness. Your patient diet depends on your medical condition and may change throughout your stay from the regular heart healthy diet to meals meant to control blood sugar for diabetics; any diet can be adjusted based on patient preferences for texture or liquid consistencies.
A pantry is available on every unit that has small snacks and beverages. Please let staff know if there is something you would like to eat between meals.
Guest trays for families are also always available. For a nominal fee, the guest tray will be delivered with the patient trays.
Outpatient Medical Nutrition Therapy
Adena advocates prevention through nutrition therapy. We provide this service for our patients who need advice on how to best manage their diets for diabetes, cardiac disease, eating disorder, renal disease, cancer, malnutrition or sports nutrition. To schedule an appointment for nutrition therapy call 740-779-7711. Appointments are available at Adena's main campus, Jackson, Waverly, and Greenfield.
Incoming patient mail is delivered daily to patients. If a patient is discharged, the mail is forwarded to their home address. If patients wish to send mail, their nurse or PCA can place the mail (if stamped) in the unit's out box and it will be delivered to the mailroom by Hospital Volunteers. Books of stamps or singles are available in the Sugarloaf Gift Shop.
Adena can provide interpretive services for patients with limited English proficiency. Our interpreters can facilitate communication with healthcare providers through most foreign languages and American sign language. If these services are needed for scheduled visits, please notify us at least 48 hours in advance.
Chapel and Pastoral Care
Our chapel, located on the first floor of Adena Medical Center by the north entrance, is open 24 hours a day. If you would like a visit from your pastor tell a member of your healthcare team during your stay and we will contact him or her for you. Chapel service is every Wednesday and Sunday afternoon. Services begin at 2:30 p.m. and average 15 minutes.
You can also request a visit from the Hospital Chaplain by dialing extension 7529 or by asking your healthcare team. The Hospital Chaplain is available from 8:00 a.m. – 4:30 p.m., Monday through Friday, but an on-call Chaplain can also be reached after hours.
Wi-Fi is provided in all public areas and patient rooms. The hospital is unable to make any changes on personal laptops or computers for access – this is the responsibility of the patient or visitor.
Patients MAY make outgoing calls at any time. Just notify someone on your healthcare team if you need help making the call. There is no charge for local calls to anywhere in Ross, Highland, Jackson and Pike Counties.
To place a call:
Dial 9, followed by the seven or ten digit number
To place a long distance call:
Dial 9-0-0 to reach the long-distance call operator. Check Patient and Visitor Guide packet for long-distance call charges.
Patients can receive calls from family and friends between the hours of 10:00 a.m. and 9:00 p.m. Your room’s phone number will be posted on a bulletin board in your room.
Cell phones can interfere with sensitive medical equipment used to care for our patients. Because of the potential interference cell phones can only be used in cell phone safe areas, designated by clear signs.
Adena Health System is a smoke-free campus. Smoking is not permitted anywhere inside or on the property of any Adena Health System facility. If you are a smoker and would like information about quitting please ask a member of your healthcare team or call the Ohio Tobacco Quit Line at 1-800-QUIT-NOW (784-8669) for free and confidential advice.
Flowers can be purchased at the Gift Shop. If you are having flowers or balloons delivered remember that latex balloons are a choking hazard and not allowed but Mylar balloons are permitted. And also keep in mind that flowers are not allowed in the Intensive Care Unit.
Questions or Complaints
If you have a question or complaint about any part of your care or hospitalization, please talk with your nurse, doctor or the manager of the department where you are receiving services. If the issue is not resolved to your satisfaction, you have the right to contact the Patient Advocate at 740-779-7364 or toll-free at 1-877-779-7364.
You also have the right to contact:
Ohio Department of Health Division of Quality Assurance, Complaint Division 246 North High Street, 3rd Floor Columbus, OH 43215
1-800-342-0553, 8:00 a.m. until 5 p.m., Monday through Friday.