Frequently Asked Questions
These are some of the most common questions we hear concerning billing. Read through these and see if your question is answered.
Questions about online bill pay? Read our FAQ section related to paying your bill online.
1. Will you bill my insurance?
We will bill your insurances for the charges from your visit to Adena Health System.
Depending on the type of services provided to you on your visit, you may receive an additional bill from one or all of the following providers of care. Please contact them directly for bill inquires:
- Chillicothe Anesthesia 888-839-4786
- Adena Radiology 740-779-8890
- Ross Emergency Group PC, Inc. 888-703-3301
- Byron Smith, M.D., Inc. (pathologist) 740-779-7659
In addition, your physician may be sending a bill for services provided. Please contact your physician’s office with questions.
If there has been a change to your insurance from what was listed on your statement, please call us at 740-779-4200 or 800-975-7541.
2. When will I receive a bill?
Although we can’t guarantee how soon we’ll hear from your insurance provider or how much of the costs they will cover, you should expect to receive a billing statement 45 to 60 days after your visit. The billing statement will show:
- The cost of service
- How much you owe
- When your payment is due
You may receive more than one billing statement from us until all charges are paid.
3. How do I request an itemized statement?
You may request an itemized statement by calling our customer service department at 740-779-4200 or 800-975-7541.
4. Will you bill my secondary insurance?
Regardless of who your primary insurance provider is, we will bill your secondary insurance as a service to you.
After we hear from your primary insurance, we will bill and expect to hear from your secondary insurance within 60 days. If we do not receive payment from your secondary insurance carrier within 60 days, you may receive a statement from us. Please keep all of the payment information you receive from your primary insurance company. If we are unsuccessful in collecting payment from your secondary insurance, you will need the payment information when you contact them.
5. What are your business hours?
Our Customer Service representatives are available Monday – Friday from 8:30 a.m. to 4:00 p.m.
6. Where is the Business Office located?
Our address is 110 Vaughan Lane. We are located just south of the State Highway Patrol and west of Adena Regional Medical Center.
7. Where do I send my payment?
Payments can be made in person at the Business Office at 110 Vaughan Lane or the Cashier’s office at either Adena Regional Medical Center or Greenfield Area Medical Center.
Payments also may be mailed to:
Adena Health System
PO Box 932035
Cleveland, OH 44193
8. Is financial assistance available?
Yes, Adena Health System offers a variety of financial assistance programs. Please contact a Financial Counselor at 740-779-7960 or 740-779-8786 for eligibility requirements.
9. Do you accept my insurance?
Adena Health System accepts many insurance plans. Please contact your insurance company if you are unsure of your coverage.
10. What types of payments are accepted?
We accept MasterCard, Discover, and Visa. We also accept personal checks and money orders. Cash payments are accepted at the Business Office or the Cashier’s office at AMC, AGMC or APMC.
11. How do I know if my service is Elective or Non-elective?
This is determined between you and your physician.