Billing and Insurance
Helping you better understand billing.
We know that paying for care is the last thing you want to think about. Our goal is to make billing simple and understandable so you can focus on your health.
Upon your arrival to Adena Health System, you’ll be greeted by a Patient Intake representative. The representative will collect pertinent demographic and insurance information from you for clinical and billing purposes. Please have the following items available:
- All active insurance cards
- A picture ID
- Physician Orders
- A list of current medications (if visiting the Emergency Room or Urgent Care)
Please be sure to follow pre-procedure instructions given to you by your physician or the instructions contained on the physician order. This will help to prevent unnecessary delays in your treatment.
About Your Hospital Bill
Our Business Office is open for your convenience Monday through Friday from 8:30 a.m. to 4:00 p.m. You can reach us by telephone at 740-779-4200 or 800-975-7541.
The following payment options are available to help you pay the part of your bill not covered by your insurance:
- Pay your bill in full by cash, check, or credit card (MasterCard, Visa, Discover). Credit card payment is accepted online, by phone, mail or in person.
- Adena is happy to arrange an interest free payment plan, (up to 24 months with at least $25.00 per month) for any medically necessary service. Elective services must be paid in full before service is rendered.
Download our Financial Aid Form
Deficit Reduction Act
Adena Health System is committed to conducting business ethically and in compliance with federal and state laws and regulations. We receive federal healthcare funds; therefore we are obligated to comply with the requirements of the Deficit Reduction Act (DRA). We include in our online policies for employees and provide business partners and contractors detailed information regarding the false claims act as well as any applicable state civil and criminal laws intended to prevent and detect fraud, waste and abuse in federal health care programs.