Staff Development Courses
Turn staff ideas into real change
Adapting to Change
Do you like change? Does it make you uncomfortable? It’s OK if you don’t. This course will teach you about sources of complacency, how to pose the right questions and gather more information, and how to understand the change around you.
In addition, we’ll address strategies for adapting to change as well as how to work with those around you to make the most of your changing environment.
Basic Computer Skills
Designed for new and first-time computer users who prefer one-on-one instruction and guidance, this course will introduce basic computer functions and the Windows Operating System.
Behavior-Based Interviewing: A Guide to Team Interviews
The success of an organization depends upon hiring great people. By attending this course, you will receive a high-level overview of behavior-based interviewing and how you can contribute to the success of the organization through the interviewing process.
Effective communication can improve teamwork, enhance work relationships and promote the sharing of ideas. Learn how to communicate using the Honest, Direct and Respectful Communication Model and how to develop and use your emotional intelligence skills. Tools and models will be provided to help participants practice new skills in action.
Conflict Resolution and Stress Management
Learn to identify situations when conflict resolution and stress management techniques are required to improve communication, your environment, and individual and team productivity. In this course, you’ll master practical, hands-on techniques for managing these situations appropriately—from short-term “quick-fixes” to long-term, permanent changes—to positively impact yourself and those around you.
Sustaining Service Excellence
A positive patient and customer experience is effective and sustainable. We’ll show you how to identify the responsibilities of each employee to the customer/patient, how to utilize the feedback process and how you make a difference.